I first discovered eSalon hair color on Silverfaeries & Dragonflies blog (you can read her review here). ESalon makes hair color that is custom formulated to your personal hair. They do this by using your answers to questions about you hair. The process is easy and simple. You answer a series of questions about your natural hair color, type, texture, length and the color that you want to achieve. When you are finished answering all the questions they give you several colors to choose from. You can also upload a picture of yourself to further personalize the custom hair color. Then you place your order and they send it right to your home.
First let me say that I was not compensated in any way to review this product. I purchased it on my own and decided to share my experience and opinion with you.
I decided to purchase hair color from eSalon because the website said you get your first order of hair color FREE and only pay shipping and handling. I only paid $4.95 for shipping, so I figured, “what did I have to lose”. The normal price is $20. The eSalon website has a 30 day money back guarantee. If you are not happy with the hair color you get a replacement for free or your money back. I received my color in 4 days. That was pretty fast.
Inside the box was 1 application of hair color, an application brush, gloves, after color conditioner and directions especially for me. Also included was stain guard and a color remover packet.
You can also purchase other hair coloring accessories, but I chose not to. First I applied the stain guard around my hairline, being careful not to get it on my hair. Be sure that you use the stain guard all around you hairline, because the hair color is a little hard to wash off. Then I used the brush to apply color to my roots. I have never used a brush to apply color to the roots of my hair before. The directions do say that the brush application provides better root coverage, so I used the brush. The brush application was easy and I had always thought it would be hard. Then after sectioning my hair into 4 sections with clips, I applied the hair color to each section one by one.
The directions said to leave the color on my hair for 30 minutes, which I did. After the 30 minutes I jumped in the shower and rinsed my hair, shampooed (as suggested) then applied the conditioner. I was excited to see the color in my hair so I hurried to the mirror and wanted to cry. My hair was way darker than a medium brown (golden). It was closer to dark brown and black. I thought ok I will let it dry and look again. Disappointment, it was still the same. It does have golden highlights though.
I will say that my hair felt good and the coverage of my roots and temples were great! Not one grey hair in site! It has also made my hair shiny (big plus). It has been 4 days since coloring my hair and I am getting used to the color, even though I didn’t want it this dark. The color is just about the color of my natural hair color. When I use store bought hair color, little grey hairs always start to show at my temples within the first week. With this hair color they are not. So that is a big PLUS. I had almost forgotten my real hair color, because I have been coloring my hair for over 20 years now.
I will be using eSalon again int he future because of the coverage and the way it makes my hair feel. I think next time I will order a shade lighter, just to make sure I get my hair the color I want.
UPDATE: A Customer Service Rep sent me an email saying that they would adjust my color so I can get the color results that I want. The CSR also called be on the phone and was a great help to me (I wasn’t expecting that either)! ESalon also said that my next application would be free (although I wasn’t looking for this), but I do appreciate it. Customer Service for eSalon is GREAT! Most companies would not call you personally to help.